Shipping Policy

Processing Time

Please allow 1–2 business days for processing before shipment. Orders are handled Monday–Friday (no weekends or U.S. holidays). If payment or address details are invalid, processing can be delayed an additional 3–5 business days. Shipping-time guarantees by carriers don’t include our 1–2 day processing window.

Domestic Delivery Time — Standard Shipping

Transit time depends on the shipping method selected and excludes weekends/holidays. Delivery estimates are not guaranteed and delays outside our control (material shortages, strikes, carrier failures, acts of nature) may occur.

Refused, Lost, Stolen or Delayed Packages

If a package is refused, shipping/handling may be deducted from any refund and we’ll wait to receive and review the return before initiating it. UPS is our primary carrier; we can’t guarantee replacement of lost or stolen UPS packages. For delays or delivery issues, contact getbloodcare.com. We are not responsible for lost, stolen, or delayed packages. International shipments can take 4–6 weeks (rarely 8–12) and may incur extra fees depending on destination; customs processing can add delays.

Cancel Order

Because orders go quickly to fulfillment, cancellation is only possible within 24 hours of purchase. After 24 hours, or once processed/shipped, we can’t cancel. You may refuse delivery and inform us immediately (with the refusal date) or return the package with tracking for review and refund.

Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address. Due to tight schedules, address changes are not guaranteed. If an order has already processed or shipped, we must wait to see if it’s returned before re-shipping or refunding.

Delivery of Items

If tracking shows delivery to your address, refunds aren’t offered for “not received” claims. For such cases, please contact the carrier (e.g., USPS) for assistance.

Returns

In order to obtain your full refund for your bottle(s) you must return all bottles be they empty, full or partially full (and including any “bonus” or “free” bottles as paper of your order) back to our fulfillment center at the address listed below, within ninety (90) days of the date you originally ordered the product along with a written or printed note- inside the package- with the following information clearly written:

• Your Order ID (Found in your receipt)
• Your Full Name, and Full Address where the shipment was received
• Your Email Address and Phone Number
• Your original packaging slip (if available)

(NOTE: Failure to return all bottles will result in a partial refund.)

In order for your full refund to be processed the product must arrive at our fulfillment facility within ninety (90) days of the original purchase date. Failure to include all bottles purchased be they empty, full or partially full (including any “bonus”, “free” or “gifted” bottles), or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return will both result in our inability to refund you. You pay for the return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

All returns need to be shipped via USPS to the following address:

You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.

By ordering through our website you are bound to the Terms and Conditions

getbloodcare.com

If you have any questions, please let us know at getbloodcare.com.